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Bloxels requires an Internet connection. If your firewall is blocking access to Bloxels servers, you will not be able to use the app or EDU Hub. Here is the information you (or your IT department) needs to configure a firewall to connect to Bloxels:
The following domains should be whitelisted, and allow HTTPS connections supporting OPTIONS, GET, PUT, POST and DELETE:
http[s]://bloxels-app-resources.s3-accelerate.amazonaws.com http[s]://bloxels-web-resources.s3-accelerate.amazonaws.com http[s]://*.bloxels.io http[s]://*.bloxelsbuilder.com http[s]://*.bloxels.com http[s]://*.bloxels.co (*yes, this is different*)
If you still cannot access the Bloxels app or Hub, then something is still being blocked in your internal settings. You can send us the message at firstname.lastname@example.org and we can look into it for you.
TROUBLESHOOTING A CONNECTION
If you’re experiencing trouble with your connection, here’s a list of steps you can take to make sure you’re set up right!
Make sure your device has a working Internet connection. If you are using WiFi to connect to your router, make sure it is enabled. In some cases, it can help to turn WiFi off and on again, or to restart your router to reestablish your connection to the Internet. Test your Internet connection on the device through a browser.
Validate that you can connect to Bloxels on the Web. Using the same Internet connection, verify that you can access the Web builder at play.bloxels.com on a laptop or desktop computer. Note: this is not intended for mobile devices, such as phones and tablets. If you can not reach the Web builder, you likely have security or firewall settings that need to allow connecting to Bloxels.
If your issue is temporary or intermittent (such as a specific time of day) and you are at a school, you may want to check with your technology administrator to monitor overall traffic, to see if there are peak times when bandwidth is stressed. If there is no local fix that seems possible or the issue persists, please email us information that will help us diagnose your situation. Send us as much of the following as possible to support [at] bloxelsbuilder.com:
• Screenshot(s) of the connectivity warning • Device(s) experiencing issue: Make and Model number(s) • Time, date, and place of the issue(s) • If specific to a particular CLASS CODE or users, please share that as well